Política de reembolso

 

At Halftone, we strive to offer a high quality product that meets the needs of our customer and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a 30-day refund policy. 

To be eligible for a return, the product must be in the same condition that you received it, unopened, unused, and in its original packaging. Also, proof of purchase must be provided.

To start a return, please contact us at customercare@halftonehair.com within 30 days of receiving your product. If your return is eligible, we’ll send you a return address, as well as instructions on how and where to send your package. Also, we suggest that you return the product using a carrier that will provide you with tracking number for your protection.

**Shipping Fees are not included. You will be responsible for paying for your own shipping cost when returning the product.

Damaged Product 
Please inspect your order upon reception and contact us within 7 days of the delivery date if the product is damaged during shipping, so that we can evaluate the issue and make it right. We may also ask to provide photos of any damaged products and work with you to provide a replacement.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember this time frame is a standard banking process, and it can take some time for your bank or credit card company to process and post the refund too. We appreciate your patience and understanding during this process.